ServicePoint is the perfect solution for social services case management. Its flexible features can be used to access, update and transfer confidential client information in real-time. It is particularly well suited for multi-agency, multi-system service provider collaborations, whether in a single community or across an entire state or province. Its great flexibility can be used by your local system administrator to configure agency or network work flow patterns for end users, to access, update, and transfer confidential and sensitive client information, and to do reporting and analysis on any and all data elements collected, doing so in full compliance with HIPAA rules. This web-based software makes consumer case histories, service transaction information, and detailed client progress reporting available to all participating care providers in real-time rather than segmenting this information by separate institutions.

Coordinating Care

There is no shortage of commentary on the many challenges to providing care across a number of separate service systems, especially when it comes to the need for an umbrella case management approach. According to the Milbank Memorial Fund, a health care think-tank, “the most neglected barrier [to long-term care delivery] is the lack of knowledge, information, and training that health and long-term care providers need in order to offer, coordinate, and manage an array of services. There is no recognized authority in our current health care system for managing care across time, place, and profession, and little acknowledgment that individuals with chronic disabilities shift among physicians, hospitals, nursing homes, and their own homes. Acute and post-acute care providers generally do not communicate with long-term care providers, even though an elderly person may be getting services from both sectors. The absence of management information systems and consumer databases that span time and place is another obstacle to the integration of acute and long-term care” (www.milbank.org).

ServicePoint offers a case management system that facilitates community wide communication and service coordination.

Aging / ADRC

The federal Aging and Disability Resource Center (ADRC) grant program is intended to stimulate the development of state systems that integrate information and referral, benefits and options counseling services as well as facilitating access to publicly and privately financed long term care (LTC) services and benefits.

ServicePoint enables all consumers and care-providers to register, retrieve, and exchange information over the web through a centralized database.  Options counselors can coordinate care and make referrals in real-time and with a wide range of providers, all through a single software system.

“Money Follows The Person” Initiatives

The provider-based, institution-centered approach of the past has serious shortcomings. More and more people are opting for at-home or community care rather than settling for the homogenized care traditionally funded by government programs.

ServicePoint's case management features give a Money-Follows-the-Person initiative the flexibility it needs to succeed.

Community Health

According to the National Institute of Health, “too often patients must adapt to the customs and usual procedures of health care organizations and professionals, rather than receiving services designed to focus on individuals' needs and preferences. Prior research has demonstrated that patients who are active participants in their care experience better outcomes than those who are not similarly engaged.” (www.nih.gov)

Community Health initiatives promote a broad range of services rather than confining consumers to particular providers. Disease prevention, community wellness, and quality of life issues are all addressed through shared resources. Effective coordination makes possible a high quality of care while reducing costs.

ServicePoint connects and integrates a variety of care providers into a singular community network while at the same time organizing client records and tracking services by individual provider, or group of providers.

Behavioral Health

Case management is an important and universal component of mental health services. The main purpose of case management is to coordinate the provision of services for individuals and their families who require assistance from multiple service providers, and to do so with a shared focus on individualized care objectives, over time.

ServicePoint is the communication tool that puts those in need in touch with those who can help and targets client outcomes based on specific needs and self-sufficiency objectives.

Lack of Coordination Leads to Lack of Care

The National Governors Association, a bipartisan organization that promotes innovation in public policy, notes that “People seeking care find the current delivery system bewildering. Fragmentation exists among public-sector financing programs and acute and long-term care delivery systems, which results in administrative inefficiency and reduced program effectiveness. People often can’t find the right array of services in a timely manner, which puts their health in jeopardy. New programs must reduce inefficiency, contain costs, improve health care, and increase consumer satisfaction.” (www.nga.org)

ServicePoint: Centralized Consumer Management

ServicePoint, Bowman Systems’ flagship product, is the world’s leading web-based workflow suite for the Social Services sector. It provides a broad community structure under which disparate agencies can organize and interact in pursuit of improved care for individuals, families and neighborhoods. It also smoothes the transition and flow not only from agency to agency but also between individual caregivers. High turnover rates among provider personnel coupled with numerous specialist opinions and orientations can actually promote service delivery fragmentation as social workers address the multiple conditions, multiple treatments, and multiple institutions involved. And formal service delivery is not the sole factor; housing, family, employment and finance also play pivotal roles.

ServicePoint works by warehousing information that is readily accessible to participating service providers per the qualified service agreements and business rules established by the collaborative. As users enter data it is fed into a central database (fully encrypted) that can be accessed via any Internet connection but only per the access privileges given by the local system administration team. In this way consumer data is no longer lost or inappropriately isolated; it is highly secure and protected, but is available to participating organizations and approved personnel and can be updated after every instance of service provision or client interaction. Since ServicePoint offers providers and professionals centralized access to consumer histories, the consumers themselves are relieved of the burden of managing and transporting their own information. Less repetition—less duplication, less fragmentation—means fewer opportunities for error.

Efficient, Affordable, Innovative

ServicePoint enables workers to assess and refer clients and track services provided, to coordinate care, to plan and manage programs, to gather statistics, and to share data with others in real-time. Its flexible and intuitive interface can be custom-tailored to caregiver specifications with no programming skills required. The scalable ServicePoint database can handle the most demanding environments, from a single agency with a handful of users to an entire state with thousands of workstations. Because ServicePoint is a web-based portal, there is no software to purchase, no hardware to install, nor any need for an internal technical staff.

ServicePoint is information technology that can coordinate care across a variety of providers and systems. It is unmatched in its ability to provide reliable information that will inform the development of best practices while keeping the focus squarely on client outcomes.