Joey Flannery Promoted to Client Support Manager
Shreveport, LA – Bowman Systems is pleased to announce that Joey Flannery has been promoted to Client Support Manager. In his new role, Flannery will manage the Customer Support team and will manage and refine the processes that facilitate ongoing support activities. He will report to Josh Johnson, VP of Client Services.
Flannery has regularly proven himself capable of providing Bowman Systems’ clients with superior support through an in-depth knowledge of ServicePoint and a strong work ethic. His patience and rigorous problem solving has been noted by many customers. He is dedicated to our customers and to insuring their satisfaction.
Originally from Dallas, TX, Joey Flannery’s past experiences include educational technology, training, instructional design, and web design. He is currently enrolled in the Computer Science program at LSU Shreveport.
Bowman Systems prides itself on the quality of our support. With Joey Flannery leading our team of support specialists, our customers will continue to experience a seamless, efficient, and personal approach.
About Bowman Systems LLC
Bowman Systems LLC is a pioneering information company for the health and human services industry. Based in Shreveport, Louisiana, Bowman Systems provide web-based software products, on-demand information tools, and services enabling customers to coordinate care, operate more efficiently, and maximize fundraising efforts. Bowman’s customers operate in a number of segments including Homeless Management Information Systems, Aging and Disability Resource Centers, Youth Outreach and Advocacy Centers, Behavioral Health Care settings, Substance Abuse, Emergency Relief, Veteran’s Affairs, and many others. Bowman Systems products include ServicePoint, the world’s leading case management software solution for the Health and Human Services industry, GatherPath a secure networking platform for private groups, CallPoint which is used in many 2-1-1/I&R Call Centers, CommunityPoint which publishes community resource information to the internet, and HousingPoint an affordable housing locator. Bowman System’s customer base includes over 3000 agencies in 42 states and Canada.
Information and Insight
Bowman Systems’ products allow case managers to work effectively with individual clients and give agencies the ability to tailor their assistance to the needs of the client. With Bowman Systems’ products, the ability to collect demographic and service information over time results in the collection of community wide data. This data is transformed into information which is a vital benefit to view service trends and to decipher the effectiveness of the agencies’ programs. These insights may then be presented to funding agencies in order to show outcome results which may promote further development of programs based on the needs of the community.