ServicePoint Fosters Collective Progress in Emergency Preparedness

The most valuable asset in an emergency response is information. ServicePoint can provide the Who, What, When, Where, and How needed to achieve the greatest amount of good in the shortest amount of time.

An Array of Emergency Responses

Emergency preparedness is a basic but far from simple need. First responders—police, fire fighters, and emergency medical personnel—must coordinate with hospital staff, government agencies, and public health officials. Logistical hazards also lie in the good-will efforts of community organizations and citizen groups. Although this blitzkrieg approach demonstrates a stockpile of emergency resources, without a network of communication in place to unite them, disparate responders might step on each other’s toes or get in each other’s way. Lack of integration can lead to confusion, squandered resources, wasted time, and lives lost.

ServicePoint Provides a Unified Structure

ServicePoint provides universal access to a centralized information database. Emergency responders and service providers can log on to register their capabilities, their capacities, their coverage areas, as well as their needs or shortages. Participation in the ServicePoint network also facilitates the orchestration of an effective emergency response before a disaster event occurs. Standardized practices and procedures allow numerous organizations to act in conjunction with (rather than independently of) one another. ServicePoint makes possible a degree of coordination that ensures that the first steps taken are the right steps.

Apart from its database capabilities ServicePoint also functions as a powerful case management system. As individuals or areas progress through an emergency their movement and activities can be tracked and charted. If multiple services are needed ServicePoint provides a searchable index of providers and locations. During an emergency, first responders will be able to pull crucial information from ServicePoint and later, as their actions are catalogued, ServicePoint’s powerful reporting tools can provide insightful data for analysis and refinement.

Features and Benefits

According to the United States Government Accountability Office, “Effective emergency preparedness and response for major events requires the coordinated planning and actions of multiple players from multiple first responder disciplines, jurisdictions, and levels of government as well as nongovernmental entities. Effective emergency preparedness and response requires working together prior to and after an emergency event.” (www.gao.gov)

Bowman Systems’ trio solution set—ServicePoint, HousingPoint, and CommunityPoint—allows communities to register and share resources, to log and track events and individuals, to locate, secure, and refer services, to find and procure emergency housing, to gather data on events in progress or events resolved, to spot potential shortcomings, and much, much more.

ServicePoint is the world’s leading workflow suite. Its web-based software provides immediate access to critical information. During a catastrophic event a lack of information can be an emergency in itself. ServicePoint’s flexible architecture—featuring a single point of entry and infinite points of distribution—makes it possible for responders, agencies, and communities to work together without slowing down or missing a step.

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