Position: Implementation Coordinator
Location: Shreveport, Louisiana

Description
Bowman Systems, LLC seeks an Implementation Coordinator for new customer implementations of the Bowman Systems Client Tracking and Case Management system. We view appropriate coordination and support for new client Implementations as one of the most critical roles in our company, and as such, we require a dedicated professional for this position.

This individual will be responsible for ensuring that the customer receives a high level of service from the beginning of the implementation process until the customer has a stable, live system, and they must be able to execute strategies and processes that will benefit both the customer and Bowman Systems.

The person hired for this position will be the primary contact and coordinator of implementation services for new customer implementations, and must be able to answer questions related to operation, configurations, and possible problems, as well as have an ability to know when a problem must be escalated. It is important that this individual can reasonably ensure that requests for customizations and or problems that need to be escalated are ready for further investigation, reducing and narrowly defining the request/issue(s) so that minimum analysis/investigation time is required.

This individual requires strong interpersonal and motivational skills with the ability to communicate effectively. It is also important to have a patient, egoless approach to customer training, support and troubleshooting. Good written communication is also required, as well as proficiency in the use of personal computers and various software applications. The ideal candidate must be a team player, have a well disciplined / organized approach to time and task management, and exhibit qualities that illustrate a dedication to quality and complete customer satisfaction.

Position
This is a full-time position with a competitive salary and benefits.

Education and Typical Years of Experience
  • Bachelor degree in a related field, or equivalent work experience.
  • Minimum of 1-3 years experience working with customers, preferably in a related field.
Required Qualifications
  • Outstanding interpersonal skills
  • Excellent written and verbal communication
  • Excellent analytical and problem solving skills with the ability to think quickly and offer alternatives
  • Organized, goal oriented, motivated self starter who can work well in a team environment
  • Manage multiple projects at a time, taking every measure possible to ensure that no project falls behind schedule or an incomplete implementation occurs
  • Proficient with the Microsoft Office Suite of products
  • Within a 6 month time period, have a good understanding of all software offerings and features
Desired Qualifications
  • Knowledge / Understanding of Social Service Organizations
  • A degree in computer science or equivalent experience
Contact
Send cover letter and resume to jobs@bowmansystems.com
 
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