Consumer-Centered Care Possible Under the ServicePoint Umbrella

Consumer-centered care involves an array of services and agencies but no universally-available database exists to track consumers' movement from one provider to the next. Bowman Systems offers affordable solutions for information management.

Lack of Coordination Leads to Lack of Care

There is no shortage of commentary on the many problems facing consumer-centered care, especially when it comes to the need for an umbrella case management system. According to the National Institute of Health, “too often patients must adapt to the customs and usual procedures of health care organizations and professionals, rather than receiving services designed to focus on individuals' needs and preferences. Prior research has demonstrated that patients who are active participants in their care experience better outcomes than those who are not similarly engaged.” (www.nih.gov)

And the National Governors Association, a bipartisan organization that promotes innovation in public policy, notes that “People seeking long-term care services find the current delivery system bewildering. Fragmentation exists among public-sector financing programs and acute and long-term care delivery systems, which results in administrative inefficiency and reduced program effectiveness. People often can’t find the right array of services in a timely manner, which puts their health in jeopardy. New programs must reduce inefficiency, contain costs, improve health care, and increase consumer satisfaction.” (www.nga.org)

ServicePoint: Centralized Case Management

ServicePoint, Bowman Systems’ flagship product, is the world’s leading web-based workflow suite for the Health and Human Services industry. It provides a broad canopy under which disparate agencies can organize and interact in pursuit of improved consumer care. It also smoothes the transition and flow not only from agency to agency but also between individual caregivers.

ServicePoint works by warehousing information. As users enter data it is fed into a central database (fully encrypted and HIPAA compliant) which can be accessed via any internet connection but only by authorized agents. In this way consumer data is no longer lost in the shuffle; it is universally available and can be updated after every instance of care. Because ServicePoint offers providers and professionals centralized access to consumer histories, the consumers themselves are relieved of the burden of managing and transporting their own information. And less repetition—less duplication, less variation—means fewer opportunities for error.

Efficient, Affordable, Innovative

ServicePoint enables workers to assess, refer, and track clients, to coordinate care, to plan and manage programs, to gather statistics, and to share data with others in real-time. Its flexible and intuitive interface can be custom-tailored to caregiver specifications with no programming skills required. The scalable ServicePoint database can handle the most demanding environments, from a single agency with a handful of users to an entire state with thousands of workstations. Because ServicePoint is a web-based portal, there is no software to purchase, no hardware to install, nor any need for an internal technical staff. And no other social service solutions provider has more security expertise.

ServicePoint is the only case management tool that can bring all of the individuals and institutions involved in consumer-centered care under a single umbrella. It is unmatched in its ability to provide reliable, scalable, high-speed access to critical healthcare and social service data, and Bowman Systems’ attractive (and adaptable) rates ensure that every healthcare dollar is well-spent. ServicePoint offers choice to the consumer and assistance to the provider. Its insightful reporting tools provide a wealth of information, leading to better-informed decisions and better life outcomes.

To learn more about ServicePoint and its wide array of features, options, and add-ons, please click here.

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