ServicePoint contains powerful administration capabilities for customization of ServicePoint without additional programming. When ServicePoint is purchased, one or more individuals will be designated as administrative users. These users will have privileges that give them the ability to maintain user names/passwords, create/update the resource database, set agency preferences, customize pick lists, and much more.
Features
- Add and edit detailed agency/program information
- Attach programs to agencies
- Set default data sharing restrictions for agencies
- Build groups to share data
- Classify agencies
- Publish resource directory to a public web site
- Print customized resource directories
- Add, edit, and delete users
- Build custom intake forms
- Edit system pick lists
- Copy data from provider to provider
Benefits
- Configure ServicePoint for the community
- Set up resources to easily match to client needs
- Build intake forms to mirror provider work flow
- Share data between associated providers
- Controlled user access privileges
Client Record Confidentiality
If ServicePoint is used for a coalition or community, some agencies may want to restrict client records. ServicePoint provides an effective way to restrict access to records while continuing to share statistics. To achieve this users can, either by default or selection, choose to input a "restricted" record. This means the complete record can be seen by only the agency that added the record. Knowing that their client records are protected, agencies can use the system as their primary client database.
System Security
In addition to confidentiality, ServicePoint deploys the most powerful system security available. Using 128-bit encryption, user authentication, and user access levels, ServicePoint ensures that data is protected from intrusion. Because ServicePoint is hosted on Bowman Systems' secured network, it provides a cost-effective method to maintain data, often at less cost than the infrastructure of a local network. Bowman Systems also provides digital certificate solutions, connectivity solutions, and LAN/WAN support to ensure ServicePoint runs in your preferred environment.
ClientPoint
ClientPoint is the ServicePoint module to enter, edit, view, and print client information.
Features
- Powerful Client search routine to locate past clients
- Configurable intake forms for capturing program specific data
- Program specific data confidentiality settings
- Historical views of client data
- Adjustable client specific confidentiality settings
- Easy to use service and need data entry
- Case plans with goals and case notes
- Enter and exit clients from programs
- Online tracking of client consent forms (ROI) for sharing information
- Attach files, such as MS Word documents, photos of clients, and more
- Create and track household relationships
Benefits
- Browser-based data entry
- Historic view of client income, employment, living situations, etc.
- Confidentiality settings to meet all program needs
- All client history organization easily accessible
- Customized data entry at a program level
ClientPoint Service Transactions
The Service Transaction component of ServicePoint is used to add new service items, update statuses, send and receive referrals, and view a client's service history. The result is a rapid and thorough understanding of a client's situation, which facilitates quicker access to appropriate services.
Features
- Add/update service transactions
- Add/update referrals
- Add multiple services simultaneously
- Capture referral source
- Track source of funds
- Apply service to related clients
- Enter status of service
- Flag for follow up
- E-mail notification for referrals
Benefits
- Quick service item entry
- Standardized service item selection for accurate reporting
- Easy referral tracking
- Detailed view of client history
- Strict data confidentiality
- Input leads to outcome tracking
- Detailed Client History
- Add Needs, Services, and Referrals
- Multiple Service Functionality
- Track Funding Usage
ShelterPoint
ShelterPoint is designed to provide housing providers an efficient method of managing inventory, viewing area shelter bed availability, and making referrals. Real-time data provides case managers the accuracy needed to make quick service entries and informed referrals.
Features
- View area shelter bed availability
- Monitor and manage shelter intake and capacity
- Check clients in and out
- Make quick referrals
- Enter service transactions
- Bed reservation option provided
Benefits
- Informed referrals
- Quick and easy inventory management
- Access to client history
- Flexible naming conventions to clearly represent facility and bed configuration
- Bed Inventory Management
- Program Entry/Exit
- Community Bed Visibility
SkanPoint
SkanPoint is designed for rapid entry of services from an agency or provider utilizing ServicePoint as its client management system. Through the use of quickly created ID cards with bar codes, users can by-pass the search steps needed to locate clients who have previously been entered into the system, thereby making the process of client data entry extremely fast and reliable. Client lists can also be saved and reused to easily process services for a relatively static population.
Features
- Simple process for creating client ID cards
- Create ID cards for clients, groups of clients, or all clients in the database
- Scan* ID card bar codes to by-pass the ServicePoint client search function
- Generate client rosters and scan roster bar codes for client entry
- Build client lists and use lists for data input
Benefits
- Fast, easy access to client information
- Ability to generate client ID cards
- Include client photos for positive identification
- Rapid service entry into ServicePoint
- Reduces client records duplication
- Client identification reduces intake time at secondary agencies
- Generate Client ID Cards
- Reduce Labor at Intake
- Easy Service Data Entry
- Use Client Lists for Data Entry
* Scanners not provided by Bowman Systems.
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