Long-Term Care Agencies Can Integrate Under the ServicePoint Umbrella
Long-term care involves an array of services and agencies but no universally-available database exists to track consumers' movement from one provider to the next. Bowman Systems offers affordable solutions for information management.

 

Lack of Coordination Leads to Lack of Care
There is no shortage of commentary on the many problems facing long-term care, especially when it comes to the need for an umbrella case management system. According to the Milbank Memorial Fund, a healthcare think-tank, “the most neglected barrier [to long-term care delivery] is the lack of knowledge, information, and training that health and long-term care providers need in order to offer, coordinate, and manage an array of services. There is no recognized authority in our current health care system for managing care across time, place, and profession, and little acknowledgment that individuals with chronic disabilities shift among physicians, hospitals, nursing homes, and their own homes. Acute and post-acute care providers generally do not communicate with long-term care providers, even though an elderly person may be getting services from both sectors. The absence of management information systems and consumer databases that span time and place is another obstacle to the integration of acute and long-term care.” (www.milbank.org)

And the National Governors Association, a bipartisan organization that promotes innovation in public policy, notes that “People seeking long-term care services find the current delivery system bewildering. Fragmentation exists among public-sector financing programs and acute and long-term care delivery systems, which results in administrative inefficiency and reduced program effectiveness. People often can’t find the right array of services in a timely manner, which puts their health in jeopardy. New programs must reduce inefficiency, contain costs, improve health care, and increase consumer satisfaction.” (www.nga.org)

ServicePoint: Centralized Case Management
ServicePoint, Bowman Systems’ flagship product, is the world’s leading web-based workflow suite for the Health and Human Services industry. It provides a broad canopy under which disparate agencies can organize and interact in pursuit of improved consumer care. It also smoothes the transition and flow not only from agency to agency but also between individual caregivers. High turnover rates among certified nurses’ aides coupled with numerous specialist opinions can aggravate fragmentation as clinicians contend with the multiple conditions, multiple treatments, and multiple institutions involved in long-term care. And medicine is not the sole domain responsible for consumer care; housing, family, and finance also play pivotal roles.
ServicePoint works by warehousing information. As users enter data it is fed into a central database (fully encrypted and HIPAA compliant) which can be accessed via any internet connection but only by authorized agents. In this way consumer data is no longer lost in the shuffle; it is universally available and can be updated after every instance of care. Because ServicePoint offers providers and professionals centralized access to consumer histories, the consumers themselves are relieved of the burden of managing and transporting their own information. And less repetition—less duplication, less variation—means fewer opportunities for error.

Efficient, Affordable, Innovative
ServicePoint enables workers to assess, refer, and track clients, to coordinate care, to plan and manage programs, to gather statistics, and to share data with others in real-time. Its flexible and intuitive interface can be custom-tailored to caregiver specifications with no programming skills required. The scalable ServicePoint database can handle the most demanding environments, from a single agency with a handful of users to an entire state with thousands of workstations. Because ServicePoint is a web-based portal, there is no software to purchase, no hardware to install, nor any need for an internal technical staff. And no other social service solutions provider has more security expertise.
ServicePoint is the only case management tool that can bring all of the individuals and institutions involved in long-term care under a single umbrella. It is unmatched in its ability to provide reliable, scalable, high-speed access to critical healthcare and social service data, and Bowman Systems’ attractive (and adaptable) rates ensure that every healthcare dollar is well-spent. With medical costs constantly on the rise and the Boomer generation poised to retire, ServicePoint is not only a powerful but a necessary tool in the delivery of sustainable long-term care.
 
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